It can be pretty frustrating if you call a business, and no one responds! In fact, consumers say that they hate it when IVRs keep talking on the call for too long, and there is no human to talk.
Your prospects or existing customers are calling your business to avail services, and they need an immediate solution. But as a business owner, it can be overwhelming to answer the inbound calls, as you are too busy with other operations.
Multiple Australian businesses are using a live call answering to get rid of the dilemma. Here’s how the call answering is helping businesses shape success.
Increased Customer Satisfaction
If the customers are happy, they’ll stay for longer! Else, there are numerous businesses out there ready to take over your consumers. The best key to customer satisfaction is human interaction.
More than 59% of consumers don’t prefer calling a business as they are afraid of not being able to speak to a live person (source).
Most of these callers will immediately hang up the phone and dial a competitor if your business isn’t using live call answering.
Australian businesses that are using live call answering offer a responsive, fast, and personalised human service that the customers love, so they stick to these businesses as everyone needs good customer service.
Reduced Business Overheads
Hiring people to work in your office and answer calls can be pretty expensive if you operate it 24/7. The equipment is costly, and the staff also needs attention and management, making the deal even more expensive.
Businesses that use live call answering services pay a very reasonable charge to avail these services. Furthermore, there are no hassles of hiring and training the staff, and there’s no need to spend anything on the equipment as well.
Live call answering services offer ultimate flexibility and can drastically reduce business overheads.
Helps Businesses Win More Opportunities
Australian businesses now know the importance of live call answering when it comes to winning more business opportunities. Four out of five customers will become repeated buyers after having a great telephonic experience with a business.
It directly impacts the ROI, and a business can generate more revenue while spending less on ads and other campaigns since the call answering will help them win customer’s trust.
No Hassles of Managing Calls
Businesses serving in industries like plumbing can receive hundreds of calls every day. And some of these calls are for general enquiries only. With live call answering, all the calls get diverted to one point of contact, and you can focus on your business rather than spending time addressing concerns over the phone.
The best part is that the data from these calls is collected, and the business owners and operators can quickly funnel down the prospects they will be calling for conversion purposes.
This streamlines the process while eliminating the hassles of managing hundreds of calls every day.
Saves Money
As per Australian businesses, investing in live call answering services is like saving money! A business doesn’t have to spend anything for training their employees or staff, as the live call answering service company will do it.
Not just money, it saves a lot of time, and you can get your workday back. The agency you hire will understand your business and operations once, and will introduce everything to the live callers, so things become effortless for the business owners.
No Dealing with Exasperating Employee Issues
If your business has several employees working under a roof, you’ll agree that dealing with the workforce is a painstaking task. Well, that’s why smart businesses in Australia have opted for live call answering.
These services are 100% reliable, and you don’t have to worry about employees asking for vacations or illness leaves. The only thing your business needs to do is routing calls to the agency.
See your customers happy and satisfied while devoting time to the essential business operations with live call answering.
Final Words
Missed or unanswered calls can cost a lot of money while reducing overall customer satisfaction. And this is where live call answering service helps businesses shape success by achieving better customer satisfaction.
Your customers may need you anytime, and these services work 365 days a year. So, every time any of your consumers call you for a solution, they’ll get it without any hassles.
At Simple Telecom, we offer the best live call answering services in Australia. You can use these services with 1300 and 1800 numbers to boost your business’s visibility.
Signup with us today and activate your live call answering services. Select from a range of service packages and get it activated quickly.
