It’s crucial for every business to get the right telephonic system, and one thing most business owners struggle to choose is between PABX and PBX.
PABX or PBX both terms may sound the same, but there is a major difference. Briefly, PBX is a Private Branch Exchange, whereas PABX is Private Automatic Branch Exchange.
Some people even consider PABX as an upgraded version of PBX. Here in this article, you’ll get to know the major difference between PABX and PBX.
Furthermore, I’ve covered some essential benefits you should know before choosing a telco and opting for these telephonic services.
What Exactly is Private Branch Exchange or PBX?
The biggest problem with the virtual phone number telephonic system or the conventional business telephones we used to use in the past was that a telephone line could only accommodate one user at a time. m.
Furthermore, businesses operating in different locations are required to have new numbers and connections in order to operate the virtual phone number systems. In some cases, expanding businesses to a new region requires the operators to check if the new location has available phone terminals.
PBX solved this issue and terminated most of the physical limitations businesses used to face with the conventional telephone systems. For example, PBX systems require a dedicated room, where the operator plugs the wires to connect calls.
However, PBX eliminated most physical challenges of the conventional telephone system; it still had a lot of problems like the manual call connectivity.
PBX systems use an external phone line, switched by the operator. This system is cost-efficient, but it is not that great when used between enterprises located far away.
What Exactly is PABX?
PABX systems use automatic switching, and this solved the major problem in the PBX systems. However, PABX systems also do not eliminate human effort entirely.
The electronic switching allowed such systems to integrate features including call conferencing, voicemail, call waiting, automatic ring back, and internet connectivity.
PABX systems are extremely beneficial for businesses of all sizes because it makes connecting calls quicker, and that helps your business serve the customers in a better way.
PABX VS PBX: What’s the Difference?
The biggest difference between a PABX and a PBX system is the automatic connection of calls. There is no need for a manual operator to connect calls, and this saves a lot of time while making things convenient.
However, telcos have introduced some amazing features your business can only use with a PABX system. Below listed are some of these features that make PABX different from PBX.
Automatic Ring Back
It enables the users to pre-dial the phone number and receives a ring once the line gets free. This feature is helpful to connect to more prospects, as a business does not miss on anything.
Call recording is beneficial for documentation, legal, training, monitoring and other similar purposes.
There is a simple menu that helps the caller connect with the right extension. This, in return, reduces the on-call time and helps the callers speak to the right person they want to talk to.
It enables the callers to bypass auto attendants or IVRs. Users can directly connect to the intended number without going through a long menu.
Speed dialling helps the caller dial numbers using shortcuts. It eliminates the need of remembering contact information, thus making calling any number easy.
This feature helps the callers leave a voicemail so that your business can get back to them with a solution they asked for in the voicemail.
It lets the user put an ongoing call on hold while attending other conversations on a different device.
And there are numerous features like call transfer, call waiting, and ring groups that your business can make use of by opting for PABX services in Australia.
Benefits of Using a PABX System
Getting a full-fledged PABX system rewards your business with multiple perks, such as it reduces downtime. Also, the servers are maintained at the vendor’s end, which ensures a seamless connection between the business and the prospects or customers.
Here are some more advantages of getting a PABX system from a reliable telco in Australia:
Improved Customer Satisfaction
When the customers can reach the right agents quickly, they tend to get the best solution, which in return makes them happy and satisfied. Also, the features of the PABX system, such as direct dial-in, help the callers skip the main menu, and that saves a lot of time.
The hosted VoIP PABX uses a cloud-based platform, so scaling it is easy. A business can add as many extensions as they need to make it easier for their customers to contact them. Check out the VoIP PABX pricing and get the best affordable plan for your business.
Built-on subscription model, this cloud-based service lets businesses pay for the call volume. Now businesses don’t have to pay a hefty amount. Moreover, there are lesser or no additional charges, which comes as an added benefit.
PABX gives your business more flexibility and control over the voice communication process. It’s an amazing solution that’s ideal for internal collaboration, while it is useful for receiving and making outside calls.
However, it is essential you get these services from a reliable telco. At Simple Telecom, we provide VoIP PABX services to Australian businesses at reasonable rates.
There are plenty of add-ons that you can integrate into the service and serve your callers with a better experience.