VoIP has transformed the way businesses used to interact with their customers. Things have now got easier and convenient for both the service provider and the consumer.
While many businesses in Australia and across the globe have started opting for VoIP services, some businesses are still sceptical about it. The reason why some brands are afraid of these services is because of some myths and misconceptions.
Here in this article, I’ll debunk some common myths and misconceptions about VoIP to help you decide if you need this service or not.
What is VoIP?
VoIP or Voice over Internet Protocol is an online communication tool or an easy way to make phone calls over the internet. The call signal gets converted into an encoded signal that enhances safety and clarity.
Depending on your preference and requirement, you can use VoIP services on tablets, phones, computers, and laptops. VoIP lets the consumers have complete control over the call, which makes it a reliable option.
- VoIP is Only Ideal for Tech Companies
VoIP is perfect for every type of business, irrespective of the type of industry. It makes communication cheaper, easy, and convenient, and that’s why every business should consider VoIP services to reward their customers with the best.
- You Cannot Keep the Existing Number with VoIP.
A lot of business owners come to me asking if they can keep the existing number while getting VoIP services, and my answer is yes! You have the freedom to choose a new or use the existing number depending on your preference. Once you log in to the system, you can start receiving calls on the preferred device.
Make sure to choose a reliable telco in Australia that offers affordable VoIP services.
- VoIP has Poor Call Quality
Call quality matters a lot, and if your customers are not able to listen to your reps, you cannot convert them or serve them better. However, this is just a myth that the call quality over VoIP is poor and has multiple distortions.
These calls are transferred over 100 kilobits per second of bandwidth, so the quality can be even better than the traditional cell phone call quality. Moreover, employees also prefer using VoIP services because of the call quality.
- VoIP is Expensive
Another myth that stops businesses from using VoIP services is the price. However, using VoIP is fairly cheaper than a traditional landline. Compare the CPM (cost per minute) of landline and VoIP, you will surely find VoIP has a lucrative option.
There are plenty of telco companies out there offering VoIP services at a low price. So, choose a reputable brand that offers you great services at a reasonable price.
- Security is an Issue with VoIP
Everything over the internet can be hacked, and the same can happen with VoIP calls. But that’s not the truth. VoIP services are end-to-end encrypted, so there is no chance anyone can break into the call and listen to the communication.
VoIP is much more reliable than a traditional phone call, and some telco providers offer SRTP and TLS encryption to make the call highly secure.
- You Need a New Phone to Set Up VoIP
Setting up VoIP doesn’t need installing in a new phone setup. You can use the existing phone to use the VoIP services, and that’s one of the biggest benefits. These services can also be used as computer software, so your representatives can use headphones to attend calls.
- Setting Up VoIP is Hard
Another myth that I am going to bust is related to the installation. Many businesses avoid VoIP, thinking that setting it up is pricey, hard, and requires a new setup.
You can ask the telco to help you set up the services so that your employees can start taking calls right away.
- VoIP is Only for Large Businesses
Voice over Internet Protocol is widely misunderstood as a service for large businesses. And it is another misconception that I’ll bust in this article.
However, in reality, VoIP is perfect for all businesses, irrespective of the type and size. Whether you are a startup or a reputed business, you should use VoIP to provide the customers with an amazing experience every time they call your business.
These are the biggest eight misconceptions and myths about VoIP that you should not believe. Look for a trusted telco like Simple Telecom, as we are the number one choice when it comes to Voice over Internet Protocol service.
We offer affordable services, so you don’t have to break the bank to get it activated. Get in touch with us today to know more about VoIP services, and get it set up by our experts.