Critical Information Summary - Live Call Answering
Information About the Service
Live Answering services are inbound telecommunications services for use with a business. The service provides an operator who will take calls as if they work for the business using a greeting script, they will talk with the caller to obtain their Name, Phone number and brief message. The collected information is then emailed and sent via sms to the services owner.
The Live Answering service is most commonly used as an addon with a 1300 number or 1800 number. This Critical Information Summary covers use as a standalone service or as an addon for a 1300 or 1800 number.
The minimum term is 1 month.
Information About Pricing
Minimum Monthly and Early Termination
The total minimum amount you will pay, or maximum you will pay for early termination for a Live Answering service is:
- $55.00 as an Addon including the 1300 or 1800 number.
- $33.00 on the SA Casual standalone plan.
- $77.00 on the SA Standard standalone plan.
- $165.00 on the SA Heavy standalone plan.
- $38.50 on the TR Casual standalone plan.
- $88.00 on the TR Standard standalone plan.
- $198.00 on the TR Heavy standalone plan.
- $55.00 on the BA Standard standalone plan.
- $154.00 on the BA Heavy standalone plan.
- $88.00 on the TC Standard standalone plan.
- $209.00 on the TC Heavy standalone plan.
Live Answering service plans
(ALL PRICING LISTED HERE IS EX GST)
|Included Calls/Time||Additional Calls/Time|
|Live Answering Addon
for 1300 and 1800 Numbers
|$50 PER MONTH||15||$2.50 per call
1300/1800 Call Charges
|SA Casual||$30 PER MONTH||10||$3.20 per call|
|SA Standard||$70 PER MONTH||25||$3.00 per call|
|SA Heavy||$150 PER MONTH||60||$2.80 per call|
|TR Casual||$35 PER MONTH||10||$3.60 per call|
|TR Standard||$80 PER MONTH||25||$3.40 per call|
|TR Heavy||$180 PER MONTH||60||$3.20 per call|
|BA Standard||$50 PER MONTH||10||$5.50 per call|
|BA Heavy||$140 PER MONTH||30||$5.00 per call|
|TC Standard||$80 PER MONTH||20||$4.20 per call|
|TC Heavy||$190 PER MONTH||50||$4.00 per call|
You will receive a unique local phone number which you can forward calls to.
The monthly charge facilities the service being connected. Included calls or time is included as part of the monthly charge. Usage beyond the included will be billed on top of the monthly charge.
The pricing listed is for use as an addon with a 1300 or 1800 number and includes the 1300 or 1800 number monthly fees, but it does NOT include the call charges.
All services are 24/7 with operators always available.
Email, SMS messages and are sent as soon as the call completes with the customer console updating instantly with the message detail.
All plans listed include Basic call answering, which provides a custom Greeting with Name, Phone and brief message service. Further specific features are available for certain plans only.
Configuration changes are free of charge and can be done through the customer console.
We will charge an administrative late payment fee of $22 inc gst if invoices aren't paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.
Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.
We require one months written notice for service cancellation.
We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.
Live Answering services outside Australia
When roaming internationally, please check with your mobile supplier regarding any fees for receiving the SMS message outside of Australia.
Changing Plans and Billing Cycles
You can change plan at any stage through the customer console
We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.
If you have any questions please contact Simple Telecom on:
Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Customer Console: customer console
If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:
Phone: 1800 062 058
Fax: 1800 630 614
Address: PO Box 276, Collins Street West, VIC 8007