Critical Information Summary - Call Tracking
Information About the Service
Call Tracking services are inbound telecommunications services for use with a business. This is a very flexible product allowing you to utilise advanced features such as: Call Recording, Voice To Email, Recording Announcements, Static Caller ID, Call Overflow and Time Based Routing.
The service is usually used to:
- Play an announcement to the caller (legal requirement to notify caller if using call recording)
- Route the call to a business line
- If no answer, use call overflow to try a mobile phone
- If no answer again, connect the caller to a Voice To Email service
The Routing and configuration for this service is all done in real-time, so you can make instant changes via the customer console.
The Call Tracking service is available as a standalone number. This Critical Information Summary covers its use as a standalone number.
The minimum term is 1 month.
Information About Pricing
Minimum Monthly and Early Termination
The total minimum amount you will pay, or maximum you will pay for early termination for a Call Recording service is:
- $5.50 on the beginner plan.
- $3.30 on the serious plan.
- $2.20 on the marketer plan.
Call Recording service plans
(ALL PRICING LISTED HERE IS EX GST)
$5 per month
|12 cents||32 cents||ORDER|
|Serious (20+ services)||
$3 per month
|5 cents||18 cents|
|Marketer (50+ services)||
$2 per month
|4 cents||16 cents|
The following features are included for free: Call Recording, Voice To Email, Recording Announcements, Static Caller ID, Call Overflow and Time Based Routing. You can use all or only 1 of these features, they are all included free of charge.
The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
The pricing listed is for use as a stand alone service.
No additional charges for flag fall or call connection.
Configuration updates are free of charge and can be done through the customer console.
We will charge an administrative late payment fee of $22 inc gst if invoices aren't paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.
Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.
We require one months written notice for service cancellation.
We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.
Call Recording services outside Australia
When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls from the Call Tracking service.
Changing Plans and Billing Cycles
You can change plan at any stage through the customer console
We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.
If you have any questions please contact Simple Telecom on:
Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Customer Console: customer console
If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:
Phone: 1800 062 058
Fax: 1800 630 614
Address: PO Box 276, Collins Street West, VIC 8007