Critical Information Summary – 1800 Numbers

Information About the Service

1800 numbers are inbound telecommunications services for use with a business. They provide a central point of contact and useful routing functions for the business owner.

1800 numbers are available as standalone products or with addons such as Live Answering and Caller ID services. This Critical Information Summary only covers 1800 numbers as standalone products.

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a 1800 number is:

$11.00 on the Prepaid 1800 plan.
$16.50 on the Light plan.
$42.90 on the Cap39, Fixed Cap39 and Mobile Cap39 1800 plans.
$86.90 on the Cap79 1800 plan.
$108.90 on the High Volume 1800 plan.

1800 number plans

(ALL PRICING LISTED HERE IS EX GST)

		Fixed Line	Mobile	Includes
Prepaid 1800	$10 per month	15 c	35 c	Includes $5 call credit Prepaid Only	ORDER
Light 1800	$15 per month	12 c	32 c	Includes $5 call credit	ORDER
Cap39 1800	$39 per month	10 c	30 c	Includes 250 Fixed Line Minutes Includes 100 Mobile Minutes	ORDER
Fixed Cap39 1800	$39 per month	10 c	35 c	Includes 500 Fixed Line Minutes	ORDER
Mobile Cap39 1800	$39 per month	12 c	30 c	Includes 250 Mobile Minutes	ORDER
Cap79 1800	$79 per month	7 c	25 c	Includes 750 Fixed Line Minutes Includes 300 Mobile Minutes	ORDER
High Volume 1800	$99 per month	5 c	16 c	Includes $99 call credit	ORDER

Inclusions

The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
No additional charges for flag fall or call connection.
Timed based routing and State based routing are included free of charge.
Answer point changes are free of charge and can be done through the customer console.

Exclusions

We don’t charge for the 1800 number, we will direct you to purchase it directly from smartnumbers if required.
We will charge an administrative late payment fee of $22 inc gst if invoices aren’t paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.

Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation

We require one months written notice for service cancellation or service transfer to another provider.

Other Information

Monitoring Usage

We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

1300 and 1800 Numbers outside Australia

1800 numbers are Australian products and therefore only work inside Australia.

The answer point isn’t restricted and can be anywhere in the world, so if your traveling with your mobile – and your mobile is the answer point for your 1800 number please be aware of the mobile roaming costs from your mobile supplier. The cost from Simple Telecom will not change.

Changing Plans and Billing Cycles

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details

If you have any questions please contact Simple Telecom on:
Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Email: info@simpletelecom.com.au
Customer Console: customer console View our internal complaint handling process
View our internal financial hardship policy

If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:

Phone: 1800 062 058
Fax: 1800 630 614
Email: tio@tio.com.au
Address: PO Box 276, Collins Street West, VIC 8007