Information About the Service

Postcode Prompter services are inbound telecommunications services for use with a business. This is a system designed to help callers connect to the correct location or store quickly. The system plays back pre-recorded instructions to the caller and the caller enters their postcode through the telephone keypad. The system will then route the call based on their entry.

The Postcode Prompter service is only available as an addon for a 1300 number or 1800 number. This Critical Information Summary covers its use as an addon for a 1300 or 1800 number.

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a Postcode Prompter service is:

• $495.00 as an Addon including the 1300 or 1800 number.

Postcode Prompter service plans

(ALL PRICING LISTED HERE IS EX GST) h

		Fixed Lines	Mobiles
Postcode Prompter Addon for 1300 and 1800 Numbers	$250 PER MONTH $200 SETUP FEE	15 cents	40 cents

Inclusions

Route every postcode in Australia
Included for free are extra features: Ivr Sub Levels, Line Hunts, Voice to Emails and Recorded Announcements
Unlimited use of IVR Sub Levels to split postcodes where they are multiple stores
The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated.
The pricing listed is for use as an addon with a 1300 or 1800 number and includes the 1300 or 1800 number monthly fees and call charges.
No additional charges for flag fall or call connection.
Configuration updates are free of charge and can be done through the customer console.

Exclusions

As part of the Postcode Prompter service, you will need to supply us with a minimum of 2 professionally recorded menu WAV files. We recommend the team from Abe's Audio who have provided Simple Telecom customers with high quality voice talent for the last 4 years - contact them directly.
We will charge an administrative late payment fee of $22 inc gst if invoices aren't paid on time.
We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process.
We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.

Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation

We require one months written notice for service cancellation.

Other Information

Monitoring Usage

We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

Postcode Prompter services outside Australia

When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls from the Postcode Prompter service.

Changing Plans and Billing Cycles

You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details