Click To Call services are telecommunications services for use on a business website. The service provides an API which allows website visitors to be connected to the website owner at no charge to the website visitor.
This Critical Information Summary covers use as a standalone service.
The minimum term is 1 month.
The total minimum amount you will pay, or maximum you will pay for early termination for a Click To Call service is:
|Monthly||Fixed line owner, Fixed line website||Fixed line owner, Mobile website||Mobile owner, Fixed line website||Mobile owner, Mobile website|
|BASIC||$15 PER MONTH||18 cents/minute||40 cents/minute||40 cents/minute||62 cents/minute|
|NORMAL||$25 PER MONTH||17 cents/minute||38 cents/minute||38 cents/minute||59 cents/minute|
|HEAVY||$35 PER MONTH||16 cents/minute||37 cents/minute||37 cents/minute||58 cents/minute|
The monthly charge facilities the service being alive, active and connected.
All call charges listed are per minute, billed in 1 second increments.
All services are 24/7 with simultaneous call capabilities.
An Email is sent as soon as the call initiates with the customer console updating instantly with the click to call details.
Configuration changes are free of charge and can be done through the customer console.
Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.
We require one months written notice for service cancellation.
We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.
When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls.
You can change plan at any stage through the customer console
We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.
If you have any questions please contact Simple Telecom on:
Phone: 1300 858 751
Phone: +617 3123 6322
Fax: 1300 858 752
Customer Console: customer console
If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:Phone: 1800 062 058